What is your refund policy?
We look to delight all of our customers! We provide a 30 days refund policy. If you are unhappy with the item you purchased you can return it free of charge within 30 days from when you receive it. We will refund you 100% of the value given the jewelry item is in its original form.
How much will I be refunded for?
You will be refunded for 100% of the original purchase price so long as the product is in its original form. We also provide shipping to and from you to make the process simple and easy!
How long will it take to process my refund?
It will take 3-4 weeks to process the refund from when you return the jewelry item. During that time we will receive the jewelry piece, inspect it and request our credit card processor to complete the refund.
How can I return my order?
Please refer to the procedures listed on our Return Policy page here.
How can I cancel or modify my order?
Please call us as soon as possible at +1 (646) 854-2505 to cancel or modify your order.
Can I order by phone?
Absolutely, you can call us at +1 (646) 854-2505.
How long will it take for me to get my order?
Typically you should receive your order within 3 working days from when you placed your order so long as the item is in stock and you are located within USA. However, Please Note: Due to COVID please allow 7-10 days to receive your order. There may also be delay due to local regulations and issues with couriers.
What if I cannot find what I am looking for on your site?
Please call us immediately at +1 (646) 854-2505 to speak with one of our jewelers.